Refund policy

BOOTA PRIMES — Return and Refund Policy

Last updated: October 11, 2026

We want you to be happy with your purchase from BOOTA PRIMES. If there is a problem with your order, please contact us so we can help.

1. Return Period

You may request a return within [14 days] of receiving your order, provided the item meets the eligibility conditions below and the return is permitted under applicable law.

2. Return Eligibility

To qualify for a standard return, items should be:

Unused and unworn.
In their original packaging, with included accessories.
Accompanied by proof of purchase or an order number.

For hygiene reasons, earrings and other designated hygiene-sensitive products may be excluded from change-of-mind returns where legally permitted. This does not affect your rights regarding faulty, damaged, misdescribed, or incorrect products.

3. Damaged, Defective, or Incorrect Items

Please contact us promptly after delivery and provide your order number, a description of the issue, and clear photos where relevant. We will review the claim and offer an appropriate remedy, such as a replacement, repair, or refund, as required by applicable law.

4. How to Request a Return

Email [your business email] with:

Your order number.
The item you wish to return.
The reason for your request.
Supporting photos, if the item is damaged or incorrect.

Please wait for return instructions before sending an item back.

5. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping unless otherwise stated or required by law. For confirmed faulty, damaged, or incorrectly supplied products, BOOTA PRIMES will cover reasonable return costs where required by law or agreed with the customer.

6. Refund Processing

Once the returned item is received and inspected, we will notify you of the outcome. Approved refunds will normally be issued to the original payment method within [5–10 business days] of approval, although your bank or payment provider may take additional time.

7. Exchanges

Exchanges depend on stock availability. Contact us before returning an item to confirm whether an exchange is possible.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable, but your applicable cancellation and consumer rights remain unaffected.